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🇬🇧 General Terms and Conditions of Sale – Vivo Rentals (Booking Engine)
1. Acceptance of Terms
By accessing and using our online booking system (the “Booking Engine”) to reserve accommodations via third-party platforms such as Booking.com or Airbnb, the user agrees to be bound by the following General Terms and Conditions of Sale.
Please read these terms carefully before making a reservation.
2. Reservations & Rates
Reservations made through the Booking Engine are subject to availability and rates as defined by the third-party platform.
Rates and availability are subject to change without prior notice.
3. Payment Policy
All payments are processed directly by the third-party platform used (e.g., Booking.com, Airbnb).
Please refer to the specific payment conditions on the platform used.
4. Cancellations
Cancellation policies are set by the third-party platform and may vary by rate type.
Please refer to the specific cancellation terms on the platform used.
5. Booking Modifications
Any modifications (dates, number of guests, etc.) must be made directly through the third-party platform.
Changes may be subject to fees or restrictions.
6. Check-in & Check-out
Instructions regarding check-in, check-out, and key collection will be provided via the third-party platform after confirmation.
Please follow the instructions carefully.
7. Liability
Vivo Rentals is not responsible for any issues related to the apartment, the platform, or the stay.
Please contact the customer service of the platform you booked with for assistance.
8. Privacy & Security
Personal data collected during the booking process will be handled in accordance with our Privacy Policy and that of the third-party platform.
No data will be shared with unauthorized third parties.
9. Governing Law
These Terms and Conditions are governed by Italian law, unless otherwise required by local law.
10. Contact
For additional info or support, contact us through:
📞 Phone / WhatsApp: +39 010 7766522
📧 Email: info@vivorentals.com
🌐 Website: www.vivorentals.com
By completing your booking, you confirm that you have read, understood, and accepted these terms. Terms may be updated, so we recommend checking this page regularly.
